Chipotle restaurants in New Jersey have a lot of explaining to do.
Recently, diners in NYC and NJ noticed their checks rounded up or down to the nearest nickel. The Star-Ledger,
a leading paper in Northern New Jersey investigated the claim and found
this was happening in some of Chipotle's busiest markets.
A spokesperson for Chipotle told the Star-Ledger that the company
employs the practice to curb long lines and create greater efficiency in
these high-volume locations."The idea is simply to limit the
possible combinations of change on cash transactions to keep the lines
moving quickly in high volume areas," spokesman Chris Arnold tells the
newspaper. "It was never our intention to have a policy that was
confusing or misleading," he told NJ.com.He also explained to the New
York Times that Chipotle hasn't seen any kind of profit from the
practice. As of August 1, Chipotle locations in New Jersey will no
longer be rounding up, only down, a spokesperson told Consumerist.
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